Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

In the Business Development Representative (BDR), you will own the beginning of the sales cycle and will be responsible for introducing the benefits of Relay's virtual banking and partnership program, while providing the best customer experience. As a BDR, you’ll jumpstart your career in the exciting field of fintech. If you’re interested in venturing outside the norm and are ready to join a high-growth start-up, we’d love to learn more about you!

What You’ll Be Doing

• Ensure that qualified leads are prospected; you’ll schedule meetings with our Account Executives

• Qualifying sales leads through calls, emails, texts, and social outreach to learn more about what clients are looking for from a business banking provider

• Pitching Relay’s partnership program by positioning relevant aspects of our product based on the needs of the small business owner and their advisors

• Scheduling a high volume of meetings with qualified leads through outbound outreach, you will have a mixture of assigned accounts balanced with the need to self-prospect

• Through your business discussions, you will collect relevant information to set up our Account Executives for success

• Strategize with the Sales team to innovate and improve the overall efficiency of the sales processes

Who You Are

• You have 1+ years of experience in a high-volume sales role (e.g. retail, staffing agency or previous BDR/SDR experience) or something similar

• You have strong written and verbal communication skills

• You are highly articulate via phone, email, and face-to-face

• You have a strong work ethic with the confidence to work autonomously

• You are receptive to constructive feedback and new sales strategies

• You are hungry for growth, have a strong desire to achieve excellence, and thrive in a competitive environment

Bonus Points

• You have prior experience in a SaaS or fintech startup, accounting software or a neobank

• You have worked with SMBs in North America

• You have experience with Salesforce, Hubspot or similar CRM tools

• You have a proven track record in cold calling

• You're an entrepreneur (started your own business) or have worked in a family business

Our Commitment To You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.

• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.

• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.

• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.

• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

• Stage 1: A 30-minute Google Meet video call with a member of the Talent team

• Stage 2: A 45-minute Google Meet video call with the Business Development Manager

• Stage 3: A take-home writing sample

• Stage 4: A 45-minute in-person interview with a member of the Leadership team

• Stage 5: A 60-minute Google Meet video call, including a mock cold call exercise followed by an interview with our Sales Leadership team

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.

• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.

• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.

• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.

• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us:

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.