Office Experience Specialist



Toronto, ON, Canada
Posted on Friday, May 17, 2024
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
We’re looking for an Office Experience Specialist who is dedicated to creating a space for everyone at Relay to do their best and most fulfilling work. Our goal is ambitious, and we are growing the People team to achieve this vision and provide a world-class in-office experience for all Relayers. As a hybrid company, you will play a pivotal role in making the Toronto office a destination for the team. You will own our office operations to ensure the space is running efficiently, help plan and execute employee events, and foster a community of collaboration and connection for our team.
Please note: This role requires you to be in the office from Monday to Friday.

What You’ll Be Doing:

  • Maintain seamless office operations to enable all teams to focus on driving Relay's mission
  • Ensure team members have what they need to be productive, whether that’s a dedicated workspace, free-flowing coffee, delicious snacks, etc.
  • Support the onboarding process for new hires by providing a warm welcome on their first day, preparing swag bags, setting up access cards, etc.
  • Own the process for in-office event planning and help build our employer brand. This includes organizing office events, team off-sites, and Relay-hosted external events
  • Manage vendor relationships to ensure the office space is well-serviced and maintained
  • Assist in the expansion of our office space to accommodate our growing team

Who You Are:

  • You have 2+ years of experience and love creating an office environment that is energizing, allows for collaboration, and promotes productivity
  • You are a clear, concise, and personable communicator both verbally and written
  • You have excellent time management skills and the ability to multitask and prioritize multiple requests
  • You have a keen eye for detail and thrive on solving problems
  • You have strong organizational and project management skills
  • You have a team-first mentality and are highly collaborative; you take opportunities to suggest improvements, learn from your fellow team members, and help out when needed
  • You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty at times - we are a startup after all!
  • You take pride in your work and have a “Get Stuff Done” attitude. No problem is too small and no project is too big for you to knock out of the park
  • Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

Our Commitment To You:

  • Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
  • Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
  • Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
  • Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
  • On-site work environment: we value meaningful collaboration and connection at our Toronto office, with lunch, snacks, and beverages on us.
  • Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
  • Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
  • Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
  • Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
  • We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

The Interview Process:

  • Stage 1: A 30-minute Google Meets video call with a member of the Talent team
  • Stage 2: A 45-minute Google Meets video call with the VP of People & Customer Experience
  • Stage 3: A take-home case study followed by a 60-minute in-person presentation to our team
  • Stage 4: A 30-minute Google Meets video call with a member of the Leadership team
What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.