Company Description CashBook is a UPI-led expense management solution that helps businesses streamline and control employee spending. The platform enables organizations to issue UPI-powered digital wallets to team members, set spending limits, and monitor usage in real time. By simplifying expense tracking and approvals, CashBook supports better financial oversight and operational efficiency. The company focuses on providing secure, user-friendly tools that make managing business expenses faster and more transparent for employers and employees.

Job Title: Technical Support Executive

Experience: 1–2 Years

Background in QA is highly preferred.

Key Responsibilities

• Provide technical support to customers via calls, emails, WhatsApp, and remote sessions.
• Troubleshoot application-related issues and guide users with appropriate resolutions.
• Handle customer queries related to onboarding, Business KYC, Wallet Activation, UPI Payments, Virtual Accounts, and Bookkeeping.
• Coordinate with Product and Tech teams to resolve customer issues.
• Reproduce reported issues and collect screenshots, videos, and logs for investigation.
• Track issues until closure and provide timely updates to customers.
• Create and update SOPs, FAQs, and knowledge base articles whenever required.

Required Skills

• 1–2 years of experience in Technical Support, Product Support, or Application Support.
• Good understanding of mobile and web applications.
• Basic understanding of how software applications work, application testing, software release process (new builds/updates), and troubleshooting.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to coordinate with cross-functional teams.
• Experience in FinTech or payment applications is preferred.

Preferred Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, BCA, B.Sc. (Computer Science/IT), B.E./B.Tech (Computer Science/IT), or any equivalent IT-related qualification.