We are looking for a Head of Operations to join our fast-growing FinTech!

We're looking for an experienced Head of Operations to join our dynamic and rapidly growing payments startup. As we scale and onboard more clients, heading towards our Series B funding round, the scope and impact of this role will continue to evolve.

This is a unique opportunity to shape and drive operational excellence across the company, working closely with our Founders. As the business grows, so too will the responsibilities, making this a pivotal leadership role in our journey to becoming a leading player in the fintech space.

If you're a strategic leader with proven experience in operations within the payments industry, and you're excited to be part of a fast-paced, innovative environment, we want to hear from you!

Who we are

We are building the world’s first regulated payments curation platform. By consolidating best-in-class payments infrastructure under our ecosystem, we will enable marketplaces and eCommerce brands to scale their payments operations smoothly around the world.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have passion, resilience, a willingness to find Solutions, not just problems, and work well within our global team of almost 30 nationalities.

The Role

The Head of Operations plays a critical role in coordinating and leading all operational activities across the Navro Group. Responsible for ensuring smooth operations, improving processes and driving growth. Reporting to the Chief Operating Officer (COO) the person will ensure alignment with organizational goals including revenue growth, client experience, and employee engagement.

This is a permanent position based in London and we work in a hybrid model where we expect you to work in our office in Aldgate a minimum of twice a week.

Leadership: Lead the team supporting core functions at Navro, including Partnerships, Operations, Customer Service, and Vendor Management. Define and execute the strategy across these areas.

Operational Excellence: Elevate operations by driving performance, expanding the team’s impact, and enhancing cross-functional collaboration with Product, Engineering, and Compliance.

Partnerships: Oversee external partner relationships, manage commercial negotiations, and support product development. Ensure the selection of the best partners to scale Navro efficiently while delivering top-tier products.

Customer Service: Lead all aspects of customer service, ensuring the global team meets OKRs and delivers exceptional user experiences.

Product Operations: Bridge Product, Operations, and Compliance by optimizing processes and driving initiatives to enhance Navro’s systems and hit key goals.

Revenue Data & Analytics: Ensure data integrity across CRM systems, analyze performance metrics, and deliver actionable insights to the executive team.

Technology & Tools Management: Manage and optimize operational tools to ensure integration, scalability, and alignment with business needs.

Cross-Department Collaboration: Foster collaboration between Sales, Marketing, Client Solutions, Finance, and Product to drive revenue initiatives, streamline post-contract handoff, and improve customer onboarding and retention