Customer Success Analyst
InScope
IT, Sales & Business Development, Customer Service
Posted on Apr 22, 2026
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Customer Success Analyst
Inscope – Full-Time Position
About Us
Inscope is transforming the future of financial reporting and audits through cutting - edge AI. We’re automating how companies generate financial statements and complete audits - work that isn’t glamorous, but is critical. Today, it’s mostly done in Word, Excel, and endless checklists. We’re here to change that.
Our AI-powered tools help accounting and finance leaders accurately draft financial statements, streamline reporting workflows, and reduce audit fatigue. We’re on a mission to build the future of Accounting, Financial Reporting, and Audits - helping professionals focus on insights and strategy instead of repetitive manual tasks.
Now is an incredible time to join. We’re still small, which means everyone makes a foundational difference.
Position Overview
We’re looking for a Customer Success Analyst with a background in audit (Analyst/Senior Analyst level). This is not a “leave accounting behind” role - you should genuinely love financial reporting and want to elevate it for thousands of professionals. You’ll partner directly with our customers to ensure successful onboarding, adoption, and expansion, while also shaping our product through your accounting expertise.
This role is ideal for someone who has worked on audits, built relationships with clients, and knows what “great” financial reporting looks like. You’ll translate that expertise into customer success - driving value, enabling adoption, and creating champions.
What You’ll Do
Ensuring smooth onboarding, adoption, and long - term value realization of the Inscope tool.
Partner with accounting leaders to understand their reporting pain points and guide them through Inscope’s solutions.
Translate your accounting/audit expertise into practical workflows and best practices that elevate how teams report.
Lead training sessions, assist in quarterly business reviews, help drive expansion and renewal.
Work closely with product and engineering to provide structured customer feedback, helping us build features accountants wish they always had.
What You Need to Be Successful
Background: 2–3+ years in audit at a Big 4 or top - tier firm
Expertise: Good understanding of GAAP financial reporting and audits
Mindset: You enjoy financial reporting and believe it can - and should be better. You’re not running away from it, you want to transform it.
Skills: Exceptional client management and communication;
Approach: Low - ego, empathetic, and driven by customer outcomes. You thrive in a fast - moving startup environment.
Our Values
Customer obsession - Our customers’ problems are our problems. We must keep their needs front and center in all we do.
Move with urgency and focus - A bias for action speeds our learning and delights our customers. Focus on what matters most, make fast initial progress, and iterate toward the best outcome.
Empathy and low-ego - we practice empathy to gain insight, we give empathetic and constructive feedback to each other.
Extreme ownership - We intuitively prioritize, and hold ourselves accountable. There is no one else to blame.
Perks & benefits
Health, dental, and vision insurance.
Unlimited PTO plus company-wide holidays.
New equipment (laptop, monitor, and accessories).
How to Apply
Send your resume or LinkedIn profile to mary@inscopehq.com. We will schedule a call to discuss the role in detail!
