• Receive and assist customer walk-ins at the branch for gold loan inquiries and applications

• Conduct gold purity assessment and assaying using fire assay, karat meter, and acid testing methods

• Evaluate gold ornaments for weight, purity, and applicable loan-to-value (LTV) as per RBI guidelines

• Process loan applications routed to the branch by Loan Managers (LMs), ensuring end-to-end documentation and disbursement

• Verify customer KYC documents and maintain compliance with internal and regulatory norms

• Coordinate with LMs and branch operations for smooth loan processing and turnaround

• Ensure accurate gold storage, tagging, and custodianship as per SOPs

• Maintain zero deviation from audit and compliance requirements during all gold handling activities

• Deliver superior customer experience at the branch, ensuring resolution of queries and concerns

Requirements

• 1 to 3 years of experience in gold loan operations at a bank, NBFC, or gold loan company

• Hands-on experience in gold assaying — fire assays, karat meter testing, and acid testing

• Prior experience working in a branch model (not DSA/field sales)

• Knowledge of RBI LTV norms, KYC/AML compliance, and gold loan documentation

• Ability to handle branch-level loan processing independently

Benefits

• Competitive CTC