Cluster Manager (DSA)
indiagold
India Gate, New Delhi, Delhi, India
Posted on Oct 6, 2025
About Us
indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
Job Description
Key Responsibilities:
• Sales and Business Development:
A. Drive gold loan sales and achieve revenue targets for the cluster.
B. Develop and implement strategies to enhance customer acquisition and retention.
C. Identify and develop new business opportunities in the region from branches
Indiagold having tie- ups.
• Team Management:
A. Recruit, train, and mentor Sales Executive and Relationship Executives.
B. Monitor performance, provide guidance, and ensure productivity benchmarks are
met.
C. Foster a high-performance culture and ensure team alignment with organizational
goals.
• Operational Excellence:
A. Ensure smooth operations at all branches within the cluster.
B. Maintain adherence to internal policies, compliance standards, and RBI guidelines.
C. Monitor and track each Transaction with Bank and RM. Documentation & KYC
• Customer Service:
A. Enhance customer experience by ensuring prompt and quality service delivery.
B. Resolve customer escalations effectively and maintain brand reputation.
• Reporting and Analysis:
A. Prepare and present periodic business reports and performance analyses to senior
management.
B. Monitor market trends, competitive landscape, and suggest strategies accordingly
Requirements
• Minimum 5+ years of experience in gold loans, banking, NBFCs, or financial
services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.
• Bachelor’s degree in any discipline.
Benefits
1. Industry-Leading Compensation with lucrative incentives.
2. ESOPs & Wealth Creation Opportunities.
3. Comprehensive Medical & Accident Insurance.
4. On-Roll Employment – No third-party payroll.
5. On-Time Salary & Incentive Payouts.
6. Accelerated Career Growth in a high-impact role.
