About indiagold

We are a consumer fintech building branchless lending for gold loans. Backed by top VCs like Falcon Edge, Prosus Ventures, Leo Capital, Sequoia Scouts and Blume Ventures, we are growing rapidly across India. Watch this short video to learn more about our products: https://youtu.be/vP5xDfxIQ8Y

What would you own

As a Product Manager you will be responsible for:

• Automating and improving customer success operations
  
• Driving retention and yield
  
• Managing compliance and audits
  
• Handling customer requests and complaints
  

Your KPIs would be:

• NPS, CSAT and Service Request TAT
  
• Revenue Retention
  

Why is it important?

As one of the most important systems driving business bottom line, the operational and lending systems drive cash flows and growth.

What would an average day look like?

As a PM you participate in building the engines running our core lending and servicing operations. Your morning might include brainstorming/ suggesting new requirements with founders and business stakeholders.There would be some disruptions in your day (do expect given that this is a early stage role) wherein you would require handling customer escalations. By afternoon, you would be creating the architecture for lending and accounting systems with our in house engineering team. By the evening you might be crafting detailed PRDs and planning the short term and long term roadmaps.

Recruiting process

If shortlisted, the process would be 3 weeks long and would comprise of the following rounds:

• Analytical Case Study
  
• New Skill Test (how well can you pick up new functional skills/ knowledge and apply it)
  
• Behavioural Round with Co-Founders