Chief of Staff
indiagold
People & HR, Operations
Gurugram, Haryana, India
Posted 6+ months ago
About Us
indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
Job Description
Key Responsibilities
What we want the Chief of Staff (CoS) to deliver. Some might not be direct deliverables, but CoS needs to track/program manage their implementation. Above all, this role exists to give meaningful leverage to founders.
- Stay on top of daily/weekly/monthly/quarterly business metrics as per AoP i.e., sales pipeline/mouth of funnel, conversions of each channel, number of loans city-wise, disbursals/ticket size trend, AUM growth, fresh vs BT volumes, booking RoI, fee income, closures, rebooks, renewals, yield, referral, retention, opex, city profitability, revenue, sales productivity, CAC/LTV, concentration risks w.r.t sourcing & field sales.
- Know correlation between metrics & key lead-lag indicators. Flag EWS (early warning signals w.r.t. closures, AUM depletion, competitive intensity, pricing power, concentration risks etc.)
- Track & improve conversion funnels i.e., sales to meeting to scheduling. Track cancellations/follow-ups/rescheduling. Track TAT/SLAs in funnel i.e. sales to scheduling to visit to credit approval to disbursal. Analyse & fix city-wise channel-wise trends. Work on reducing time to visit. Come up ways (people/process/product) to improve field sales & central ops productivity. Track time/task & automate using models/algos.
- Create & execute a plan to drive city-wise & overall profitability by max FY26. Suggest product pricing, plans basis what sells in a city. Estimate price elasticity.
- Create heterogeneity & predictability in sourcing by diversifying sourcing channels (offline/online).
- Look at monthly P&L & implement ways to optimise costs.
- Manage lender relationships & escalations.
- Strike new lender, distribution & cross-sell partnerships.
- Stay on top of competitive intensity in cities & industry w.r.t. schemes & market activities. Stay on top of regulatory developments & pre-empt business changes/impact.
- Lead NBFC application process.
- Program manage key initiatives & tasks from founders.
- Create hiring, growth & exit toolkits/frameworks for each role.
Requirements
- From tier 1 B-school and/or engineering college.
- Total experience between 4 - 8 years.
- 4-5 years of management consulting experience is preferable (not mandatory).
- Prior experience at a B2C startup in business, sales, CEO/founder’s office - with direct exposure & involvement in growth, improving financial health & profitability will be helpful.
- Data driven with excellent number & analytical skills (working knowledge of SQL & excel).
- Self-driven, high ownership mindset & strong bias for action.
- Comfortable with CXO interactions & also on the field.
- Strong attention to detail & an inherently curious mindset.
- Can recommend a course of action based on partial/imperfect data i.e., solution mindset.
- Multitasking is a must.
Benefits
- Work on one of the most challenging problems in FinTech with an incredible opportunity to unlock value from Indian households.
- A holistic cross-functional exposure to the inner workings of a business/startup.
- Ability to drive real outcomes that’ll impact the business trajectory.
- Fantastic learning ground for managing teams, crisis management, sales strategy & external stakeholder management.
- Fast-track path to senior leadership roles.
- Competitive compensation with an employee friendly ESOP plan.
