Relationship Manager

indiagold

indiagold

Customer Service, Sales & Business Development
Posted on Wednesday, February 28, 2024

About us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

• Responsible for making Welcome Calls to the customers and informing all details about product
• Attending customer queries via calls or chat or mail as the process demands.
• Communicate customers with all important details about their loan account, duration, charges.
• Responsible for capturing feedback from the customers and their experience with our Sales rep. and
his on-boarding experience.
• Responsible for categorising the feedback into categories and sub-categories to make it easily
understandable to relevant stakeholders.
• Managing the inbound support for customers which would be both voice & non-voice.
• Ensure that all interactions are first captured in the CRM.
• Ensure all customer queries are properly answered and resolved, within SLA.
• Ensure that all communication channels are managed with protocol and timelines

Requirements

Candidate with at least 3 years of experience in Customer Services and such process with good
communications skill in both Hindi and English. Should be comfortable with all channels of Emails, Calls & Chat.
Knowing any south Indian language would be an added advantage.

Benefits

• Best place to work
• Competitive salary
• Full Medical and Accident Insurance
• Company Paid Vaccination of Employee and Family
• On-roll Employee - not on agency payroll
• Employee Referral Bonus
• On-time Salary and Incentive
• Job Stability - 0 Employees Laid Off due to Covid
• Different Businesses - Locker, Loan, Digital Gold
• Tremendous Growth Opportunity