IT Support Engineer
indiagold
IT, Customer Service
Gurugram, Haryana, India
Posted 6+ months ago
About Us
indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
Job Description
We are looking to hire a skilled IT support engineer to help our internal team and end-users with all IT- related technical support issues. As an IT support engineer, you will interact with users to determine the nature of the problem, diagnose hardware or software issues, and provide effective assistance. You would also be required to install new software applications and train users on proper application use.
IT Support Engineer Responsibilities:
- Installing and configuring user laptops/desktops/mobile devices
- Responding to L1/L2 IT support requests
- Interact with users to diagnose software, networking, or hardware issues
- Providing technical support on-site or via remote-access systems. Conduct screen share sessions if required
- Repairing hardware malfunctions, software issues, and networking problems
- Properly escalate unresolved issues to engineering team
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
Requirements
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Proven work experience as a IT support engineer
- Knowledge of web services, API, and IP-based protocols
- Good understanding of computer systems, mobile devices, and other tech products
- Knowledge of computer hardware and networking systems
- Ability to provide step-by-step technical help, both written and verbal
- Ability to troubleshoot complex hardware and software issues
- Excellent written and verbal communication skills
