Customer Experience Executive
indiagold
Customer Service
Gurugram, Haryana, India
Posted on Wednesday, February 9, 2022
About us
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
Job Description
- Responsible for making Welcome Calls to the customers andinforming all details about product
- Attending customer queries via calls or chat or mail as theprocess demands.
- Communicate customers with all important details about their loanaccount, duration, charges.
- Responsible for capturing feedback from the customers and theirexperience with our Sales rep. and his on-boarding experience.
- Responsible for categorising the feedback into categories andsub-categories to make it easily understandable to relevant stakeholders.
- Managingthe inbound support for customers which would be both voice & non-voice.
- Ensurethat all interactions are first captured in the CRM
- Ensureall customer queries are properly answered and resolved, within SLA.
- Ensurethat all communication channels are managed with protocol and timelines
Benefits
- Best place to work
- Competitive salary
- Full Medical and Accident Insurance
- Company Paid Vaccination of Employee and Family
- On-roll Employee - not on agency payroll
- Employee Referral Bonus
- On-time Salary and Incentive
- Job Stability - 0 Employees Laid Off due to Covid
- Different Businesses - Locker, Loan, Digital Gold
- Tremendous Growth Opportunity
