Customer Experience Executive

indiagold

indiagold

Customer Service
Gurugram, Haryana, India
Posted on Wednesday, February 9, 2022

About us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

  • Responsible for making Welcome Calls to the customers and informing all details about product
  • Attending customer queries via calls or chat or mail as the process demands.
  • Communicate customers with all important details about their loan account, duration, charges.
  • Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience.
  • Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders.
  • Managing the inbound support for customers which would be both voice & non-voice.
  • Ensure that all interactions are first captured in the CRM
  • Ensure all customer queries are properly answered and resolved, within SLA.
  • Ensure that all communication channels are managed with protocol and timelines

Benefits

  • Best place to work
  • Competitive salary
  • Full Medical and Accident Insurance
  • Company Paid Vaccination of Employee and Family
  • On-roll Employee - not on agency payroll
  •  Employee Referral Bonus
  • On-time Salary and Incentive
  • Job Stability - 0 Employees Laid Off due to Covid
  • Different Businesses - Locker, Loan, Digital Gold
  • Tremendous Growth Opportunity