Call Auditor



Gurugram, Haryana, India
Posted on Wednesday, February 9, 2022

About us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

·      Conducting audits on the service requests/ calls/ email/ chants/ managed by the CE & Sales, teams.

·      Monitor calls to assess the quality & the performance.

·      Share feedback on real time.

·      Coordinating with the T&Q Lead in gathering feedback and converting it into a meaningful insight for the organization.

·      Preparing reports and insights from both perspective of – Product and Process improvements.

·      Ready to travel, if required.


  • Best place to work
  • Competitive salary
  • Full Medical and Accident Insurance
  • Company Paid Vaccination of Employee and Family
  • On-roll Employee - not on agency payroll
  • Employee Referral Bonus
  • On-time Salary and Incentive
  • Job Stability - 0 Employees Laid Off due to Covid
  • Different Businesses - Locker, Loan, Digital Gold
  • Tremendous Growth Opportunity