Customer Success Associate

Location: Remote

Type: Full-Time

About Cadana

Cadana is building the infrastructure powering global workforce payments. Our platform helps companies pay workers anywhere in the world - fast, compliantly, and with more flexibility than any other offering on the market today. Cadana provides the underlying technology behind the most prominent global payroll providers, talent marketplaces, and staffing platforms, and we’ve already doubled our customer base in 2025. As we continue scaling, we’re looking for a Customer Success Associate to maintain our high customer satisfaction levels while contributing to our continuous service improvements.

This position will report into the Support Lead and will work closely with the Product, Engineering and Growth teams to provide the industry's best level of customer support.

What will you do on a day-to-day basis? 💼

As a Customer Support Associate, your mission is to ensure every Cadana user has a seamless, helpful, and human experience .

Your mission is to:

• Act as the voice of the customer, gathering feedback and reporting recurring issues or pain points.
• Respond to user inquiries via email or chat with professionalism, accuracy, and empathy.
• Deliver timely, complete, and clear solutions while meeting SLA standards and maintaining high satisfaction scores.
• Troubleshoot and resolve basic technical or operational issues related to Cadana’s products and services.
• Accurately document all customer interactions, resolutions, and escalations in our support tools.
• Collaborate cross-functionally with Operations, Product, and Compliance to identify and fix root causes.
• Stay current with Cadana’s evolving product suite, policies, and workflows through ongoing learning and training.

Your profile? 😀

You’re a service-oriented problem-solver who thrives in fast-paced environments and loves creating positive customer experiences.

• Fluent in English and Spanish
• You are a proactive individual with a high level of self-initiative and ownership.
• Customer-centric mindset: passion for delivering user satisfaction and advocacy
• 2+ year proven customer support experience, preferably in fintech, payments, or financial services.
• Proficiency with support platforms (e.g., Zendesk) and CRM tools.
• Strong written and verbal skills, with ability to explain complex issues simply.
• Cross-functional collaboration: ability to collaborate across teams at Cadana, including product, growth, and compliance, to drive your customer success initiatives.

What do we offer? ❤️

• Above market compensation
• Unlimited Paid Time Off with a minimum of 15 days off per year
• Parental leave
• Paid subscription to online learning platforms
• Health Insurance
• No cost to you for work-related travel
• Working with an ambitious and world-class team that will push you to your full potential

Hiring process?

• Initial applicant validation
• Video interviews with relevant team members
• Technical Questions / Mini-case study presentation with Co-founders
• One reference call

Cadana is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.