Location: Remote

Type: Full-Time

Cadana is building the infrastructure powering global workforce payments. Our platform helps companies pay workers anywhere in the world - fast, compliantly, and with more flexibility than any other offering on the market today. Cadana provides the underlying technology behind the most prominent global payroll providers, talent marketplaces, and staffing platforms, and we’ve already doubled our customer base in 2025. As we continue scaling, we’re looking for a Platform Account Operations Lead to deliver best-in-class support and ensure our customers’ long-term success.

The Platform Account Operations Lead will be the connective tissue between Cadana’s growth team, our platform customers, and our product/engineering teams. This is not a quota-carrying account management role - instead, your focus will be on providing white-glove service, solving day-to-day operational issues, and ensuring our customers’ workforce has a smooth and positive experience with our tech stack.

You’ll own everything from fielding client questions on product configuration (e.g., white-labeling support emails) to resolving operational issues (e.g., helping contractors complete KYC). By making sure customer requests are handled quickly and accurately, you’ll directly contribute to client retention, satisfaction, and long-term growth of the Cadana business.

• Serve as the primary liaison between platform clients, Cadana’s growth team, and our product/engineering teams.
• Manage client requests end-to-end, ensuring issues are logged, prioritized, and resolved quickly (e.g., product configuration, compliance/KYC support, operational questions).
• Provide white-glove service to clients, ensuring a seamless experience for both platforms and their end-users.
• Translate client needs into clear requirements for product and engineering, ensuring feedback loops are tight and actionable.
• Support platform launches and go-lives, ensuring operational readiness and smooth customer onboarding.
• Develop and maintain knowledge resources (FAQs, internal playbooks, process docs) to scale support across clients.
• Track and report on client operations performance, surfacing recurring issues and recommending process or product improvements.

• 2–5 years of experience in customer operations, account support, or client-facing roles in SaaS, fintech, or payments.
• Strong organizational and project management skills; you know how to juggle multiple client requests without dropping the ball.
• Excellent communication skills—you can explain technical issues to non-technical stakeholders and vice versa.
• A service-first mindset with a bias toward action and resolution.
• Ability to thrive in a high-growth startup: flexible, resourceful, and comfortable with ambiguity.
• Familiarity with global payroll, payments, or compliance/KYC flows a plus.

• High-impact role at one of the fastest-growing fintechs in global payroll and payments.
• Direct collaboration with leadership (CEO, Head of Growth, Product & Engineering) and visibility into customer strategy.
• Competitive compensation with opportunities for growth and advancement.
• Be part of building the backbone of global workforce payments.
• Cadana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.