Ops Manager/Lead

Brick

Brick

Operations
Jakarta, Indonesia
Posted on Thursday, May 30, 2024
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Ops Manager/Lead

Tags
Growth & Customer Ops
About Brick
Brick (https://www.onebrick.io/) is the leading financial API provider in Southeast Asia supported by leading VCs (Better Tomorrow Ventures, Antler, 1982 Ventures, Trihill Capital, Flourish Ventures); and founders and executives from leading fintechs (Modalku, BukuWarung, Aspire, Nium, GoCardless, Cred, Pine Labs, Plaid, TrueLayer). See TechCrunch, e27, Tech in Asia ID.
The Brick team has been rethinking financial services at top fintechs. Now, we are on a mission to power the next generation of fintech companies in Southeast Asia - with modern fintech infrastructure allowing tech companies to offer personalised and inclusive financial services with a single line of code. Brick makes open finance easy for partners including the largest Indonesian conglomerates and fintechs.
About the Role
We are seeking a skilled and motivated Operations Manager to oversee our payment operations, KYC onboarding, and technical sales functions. This role is crucial for ensuring the efficiency, accuracy, and compliance of our processes while driving operational excellence and client success. The ideal candidate will have a strong background in payment operations, leadership skills, and an understanding of technical integration and client onboarding.
What you will do
Payment Operations Supervision
Oversee payment operations, ensuring smooth and efficient processing across 24/7 shifts
Supervise shift scheduling, rotation plans, and handover processes managed by the senior ops lead
Monitor transaction workflows, settlement processes, and reconciliation activities
Ensure payment processes comply with relevant regulations and company policies
Collaborate with internal teams and external partners to optimize operations
KYC Onboarding Oversight
Oversee the client onboarding process, including KYC and KYB procedures
Ensure compliance with regulatory requirements for client documentation and verification
Collaborate with legal and compliance teams to maintain up-to-date onboarding policies
Monitor KYC/KYB metrics and identify areas for improvement
Technical Sales Supervision
Supervise the technical sales team responsible for client API integration and support
Ensure the team delivers exceptional client experiences and smooth integrations
Monitor key performance indicators (KPIs) and identify process improvement opportunities
Strategy and Process Optimization
Develop and implement strategies to optimize payment operations, KYC onboarding, and technical sales processes
Identify and prioritize initiatives for process automation, efficiency improvements, and risk mitigation
Collaborate with cross-functional teams to drive strategic projects and initiatives
Team Leadership and Development
Provide leadership and guidance to team leads in payment operations, KYC onboarding, and technical sales
Foster a positive team culture and promote collaboration and communication
Support team leads in conducting performance reviews, providing feedback, and implementing development plans
Reporting and Analysis
Review and analyze regular reports on operational performance, KPIs, and key metrics
Leverage data-driven insights to make strategic decisions and recommendations to senior management
What you need:
Bachelor's degree in Business, Finance, Operations Management, or a related field
3-4 years of experience in operations or a related field, with at least 1-2 years in a supervisory role
Understanding of payment processing, settlement, reconciliation, APIs, and industry best practices
Familiarity with KYC/KYB processes and regulatory compliance in the fintech or financial services industry
Knowledge of API integrations and technical support processes
Strong leadership, communication, and collaboration skills
Analytical and strategic thinking abilities with a data-driven approach
Ability to thrive in a fast-paced, high-growth environment
What’s on offer
Competitive Salary & Compensation Structure
Private Health Insurance
Employee Stock Options Plan
Annual Merit Increase
Yearly Performance Bonus
Annual Festive Bonus (THR)
Company Laptop & Working Toolkits
Remote-friendly environment with flexible working hours (Work From Anywhere)
Opportunity to work in a collaborative and innovative world-class environment
Career growth and development prospects in a rapidly evolving industry