About the Role

We are seeking a detail-oriented KYC Operations Associate to join our team for a 6-month contract. This role is ideal for someone early in their career who is interested in building experience in KYC/AML compliance operations and investor onboarding.

In this role, you will support day-to-day KYC and investor verification tasks across an investment platform, execute standardized review workflows within our queue management system, and help maintain accurate and complete customer due diligence records. You will work closely with operations and compliance professionals across multiple departments to ensure investor reviews are completed accurately and on time.

The KYC Operations Associate will report to an Operations Manager and support workflows on Fund Services. This role is well-suited for candidates who are highly organized, eager to learn, and comfortable working in a structured, deadline-driven environment where accuracy and confidentiality are essential.

You will:

• Execute daily KYC review tasks within workflow queues according to established procedures
• Perform identity verification and customer due diligence (CDD) checks on individual and entity investors, including document collection and validation
• Review formation documents, ownership structures, and supporting documentation to identify beneficial owners of entity investors
• Conduct sanctions, PEP, and adverse media screening and document the disposition of potential matches following standard operating procedures
• Flag potential red flags, screening hits, or incomplete documentation to senior team members for enhanced due diligence (EDD) review
• Monitor and respond to KYC-related requests and inquiries, including follow-ups with internal teams to gather missing investor information and documentation
• Maintain accurate and audit-ready KYC records across multiple systems and flag data discrepancies to senior team members
• Support periodic KYC refresh and remediation projects by updating investor records and re-verifying documentation
• Assist with organizing and filing investor identification documents, verification records, and compliance correspondence
• Track case completion against service-level agreements (SLAs) and escalate aging or blocked reviews when needed
• Follow detailed process documentation and checklists to ensure accuracy, consistency, and regulatory compliance
• Participate in process improvement initiatives by identifying inefficiencies in KYC workflows and suggesting solutions

You have:

• 1–3 years of experience in KYC/AML operations, compliance support, customer due diligence, back-office financial operations, or a related BPO role
• Familiarity with core KYC concepts such as CIP, CDD/EDD, beneficial ownership, and sanctions/PEP screening (or a strong interest in learning them)
• Strong attention to detail and ability to follow step-by-step procedures accurately
• Sound judgment and discretion when handling sensitive personal and financial information
• Excellent organizational skills and ability to manage multiple cases simultaneously
• Strong written and verbal communication skills in English, including clear documentation of review decisions
• Comfortable learning and working with new software tools and systems
• Reliable internet connection and ability to work remotely during US business hours overlap
• Proficiency with Google Workspace or Microsoft Office (Excel, Docs, Sheets)
• Experience with screening or verification tools such as World-Check, LexisNexis, ComplyAdvantage, or similar (a plus, not required)
• Experience with CRM systems, workflow tools, or case management platforms (a plus, not required)
• Background in banking, fintech, fund administration, or financial compliance (a plus, not required)

Work Arrangement:

This is a fully remote position based in the Philippines for a 6-month contract. Some overlap with US business hours may be required for team collaboration and urgent requests.

What We Offer:

• Competitive compensation for the Philippines market
• Fully remote work arrangement
• Working hours: 6 am – 3 pm Philippines time (can be flexible)
• Opportunity to learn about US investment fund operations and KYC/AML compliance
• Supportive team environment with clear processes and training
• Growth opportunities as the operations team scales