Team Lead - Customer Retention & Support
indiagold
This job is no longer accepting applications
See open jobs at indiagold.See open jobs similar to "Team Lead - Customer Retention & Support" Better Tomorrow Ventures (BTV).Customer Service
Posted on Jul 22, 2024
About Us
indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.
Job Description
- Lead, mentor, and supervise a team of customer service executives, ensuring they provide high-quality service and performance targets.
- Collaborate with cross-functional teams, including product and sales.
- Handle customer issues, escalations, and complaints ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Monitor and evaluate customer service metrics, such as response time, resolution time, and customer satisfaction scores and implement strategies to improve performance.
Requirements
- Bachelor’s degree in business, marketing or related field (or equivalent experience).
- Minimum 8 years of experience in customer service, customer experience, or related roles, preferably in the Fintech, banking, or technology industry.
- Strong analytical skills with the ability to interpret data, draw insights and make data-led decisions.
- Passion for delivering outstanding customer experiences and a commitment to continuous improvement.
Benefits
Best place to work
Competitive salary
Solid Sales Incentive
Full Medical Insurance
On-roll Employee - not on agency payroll
On-time Salary and Incentive
Job Stability - 0 Employees Laid Off due to Covid
Different Businesses - Locker, Loan, Digital Gold
Tremendous Growth Opportunity
This job is no longer accepting applications
See open jobs at indiagold.See open jobs similar to "Team Lead - Customer Retention & Support" Better Tomorrow Ventures (BTV).
