Audit & Quality

indiagold

indiagold

Quality Assurance
Posted on Tuesday, March 12, 2024

About us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
We are rapidly growing team passionate about solving massive challenges around financial well-being.
We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

  • Defining industry and role specific Quality Audit parameters for – Voice/Non-Voice/Field Teams.
  • Gathering feedback from the audit findings and share it with relevant stakeholders, in a structured manner focused for product and process improvement
  • Run through all communications/templates used for customer interaction, periodically, and suggest changes/improvements.
  • Should be able to define Quality parameters for all verticals of– Service, Sales and Field teams.
  • Collaborate with stakeholders and create SOPs leaving no space for errors.
  • Really proficient of working on MS Power Point and Word.

Requirements

  • Atlease 2 years of relevant Experience in Quality
  • Understand the Quality tools and able to use them
  • Graduate

Benefits

  • Best place to work

  • Competitive salary

  • Full Medical and Accident Insurance

  • Company Paid Vaccination of Employee and Family

  • On-roll Employee - not on agency payroll

  • Employee Referral Bonus

  • On-time Salary and Incentive

  • Job Stability - 0 Employees Laid Off due to Covid

  • Different Businesses - Locker, Loan, Digital Gold

  • Tremendous Growth Opportunity